Returns & Return Shipping
If there is something wrong with your order, please consider the following:
- Consider whether a return is truly necessary, or if we might be able to find another solution. Feel free to use the contact form for this (also for defective products or those in the wrong color).
- In case of a return: See below for instructions on how to request your return. You, as the buyer, are responsible for the return shipping costs if the delivery was correct.
- Ideally, pack your return in the original packaging and include the completed cancellation form in the package.
- Please affix sufficient postage to the package and return it to us. We do not accept packages sent without sufficient postage.
Are you looking for an environmentally friendly* solution?
Select the subject "Complaint" here.
[nerdy-form:2351]
* Environmentally friendly in this case means that we don't need to send any further shipments to find a solution. You will receive a discount or a refund for the defective part of your delivery.
OR
You definitely want to request a return. Here's how:
1. Access your account
- Go to our homepage (e.g., click on the ribbon logo).
- Click on "Account" at the top (on your phone you'll find the menu in the top right corner).
2. Log in
- Enter the email address you used when placing your order.
- You're probably already logged in and can see your orders directly.
<< Not logged in yet? >>
- After entering your email address, you will receive a code via email .
- Enter the code on the page and log in.
3. Request a return
- In your order overview, find the order that was faulty and click on the "Request return" button.
For a better overview, use the tile view.
- Now select the products you wish to return and choose the reason for each return. A note will greatly help us understand the problem and avoid it in the future.
Done! Your return has been requested.
As soon as your shipment arrives with us, we will immediately refund your purchase price to the original payment method.